Subscriber Organizations are required to secure customers’ signature on Disclosure Forms before the customer signs a subscription agreement. If a Subscriber Organization (or its Subscription Managers, if applicable) chooses to have customers sign their Disclosure Form and subscription agreement as part of an online enrollment journey, then the Subscriber Organization is required to obtain prior approval from the Program Administrator before it starts having customers sign Disclosure Forms and subscription agreements. This requirement is detailed on page 18 of the New Mexico Community Solar Program Guidebook.
This allows the Program Administrator to confirm that the Subscriber Organization / Subscription Manager is complying with all program requirements regarding the program documents (Flyer, Disclosure Form, Disclosure Form Appendix).
The approval process starts with a meeting where the Subscriber Organization / Subscription Manager will present a sample of its enrollment journey to the Program Administrator. The Program Administrator will review the enrollment journey on the call and will follow up via email with any clarifying questions. Once all questions are addressed, the Program Administrator will email a decision on whether the display of the program documents in the enrollment journey complies with program requirements.
To request a meeting to review an online enrollment journey, please email [email protected] or call (877) 794-0109 and include some dates and times that work for your team to meet.
